Our Work & Our Warranty
At Southwest Exteriors, we stand behind the quality of our work and the materials we use. We understand that peace of mind is crucial when investing in home improvement projects. That's why we've compiled answers to the most frequently asked questions about our warranties.
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What is the purpose of my Southwest Exteriors Warranty?
Most manufacturer warranties cover the cost of any necessary product replacement and not the any labor that is required to complete the repair. The SWE warranty serves to prevent any additional costs incurred from labor on manufacturer covered warranty claims.
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Is Glass Breakage Covered?
Depending on the manufacturer of your product, there may be a complimentary accidental glass breakage warranty. To find out more, you can call our office or review the warranty information provided to you from the manufacturer
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My screen is torn, is this covered under my warranty?
Screen tears or damage are not covered under warranty, but SWE would be happy to come out and fix your screen for minimal cost.
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Do I need to need to reapply caulk to windows, doors or siding?
Due to warm climate, caulk does wear overtime and should be reapplied every 10-15 years or when you notice that the caulk is dry, cracked or missing.
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Is reapplying caulk covered under my warranty?
Product caulking is considered preventative maintenance that should be conducted by the homeowner and therefore is not covered under our warranty. However, if we determine that caulk was not appropriately applied during installation, we are more than happy to make it right. Additionally, if caulking is just worn due to normal aging, SWE will come out and repair it for the cost of our labor and materials.
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Am I covered under any Manufacturer warranty in addition to the Southwest Exteriors Warranty?
SWE works with several different manufacturers who each have their own warranties. At the time of your final walk-thru, your project manager will give you information on your specific product warranty.
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Do I need to register my product to utilize the manufacturer warranty?
In most cases manufacturers require that your product be registered. However, as service to you, if product registration is required, SWE will handle this on your behalf.
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My paint/stain is fading, is this covered under warranty?
Paint can fade as a result of the harsh Texas sun and therefore the normal ware is not covered. There are some times where issues with paint may be covered under the manufacturer warranty, but to be sure, it is best to reach out to SWE for assistance.
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My windows/doors are no longer shutting properly, is this a warranty claim?
The reason a window or door is not shutting properly could be because of a variety of things, however most commonly is due to the shifting of the ground which is common in our area. Southwest Exteriors will come out and assess the situation to determine the cause. If it is because of improper installation or manufacturer defect, this will be covered. But, if the issue is due to foundation shifting, SWE will be happy to repair it but it is not covered under warranty.
Discover the Unmatched Protection of Our "Best by Southwest" Warranty
At Southwest Exteriors, our Best by Southwest extended warranty offers unmatched protection and peace of mind for your home improvements, continuing well beyond the original manufacturer's coverage. This dedication guarantees maximum value and durability for your investment, making our warranty truly exceptional in safeguarding your home.
Trust Southwest Exteriors for superior protection and outstanding customer satisfaction.
Hear From Our Happy Customers
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"The process was quick, easy & went smoothly. The communication is amazing."They communicate every step of the way. The installers were very pleasant & professional. They were careful with the surroundings & cleaned everything before leaving.- Jill C.
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"SW Exteriors was a great company to work with. They were professional, competent and helpful."The work was done on time with no issues and the entire team was responsive and dedicated to making us happy with the final results. Highly recommend them.- Scott & Kim H.
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"100% recommend! The other companies we got quotes from just made us feel like they only cared about making a sale."We met with three door companies before choosing SW Exteriors. They were very professional and personable. It was such an easy process and they are on top of their communication…I never had to follow up!- Brooke E.
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"You did our windows two years ago and now our doors!!!!"The installers were very polite, very professional, and I am very pleased with your company.- Luisa G.
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"Great products! Great service! And great staff!"They worked seamlessly together in tandum. They were fast, efficient, and hard working. I was extremely impressed that it only took them a few hours to replace 9 VERY OLD windows!- Mandy R.
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"Probably the most seamless home improvement project I have done!"From start to finish, things were communicated and happened on time. Crews were friendly and respectful of my premises. And I absolutely love my casement windows!- Kim I.
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"Extremely pleased - and I am a stickler for quality work."This was one of the best experiences I have had with a home construction contractor. The install crew was extremely efficient, and the teamwork was amazing to see. After 10 years, the windows look like new. Extremely pleased.- Bill J.
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"Everyone was professional, kind and very responsive!"They were professional and informative, not salesy, in the initial meeting, answering all my questions and showing me all options. They actually listened to what I wanted!- Shirley S.
